Terms of service

Last Updated: February 2025

Welcome to Atelier1807. By booking an appointment with us, you acknowledge and agree to the following terms and conditions:

All appointments must be booked in advance to guarantee availability.
Certain services, such as frontal and wig installations, require a non-refundable deposit. Please ensure that deposits are made at least 4 days before your scheduled appointment.
Clients must arrive with clean, dry hair unless otherwise specified in your appointment details.

To avoid forfeiting your deposit, cancellations must be made at least 48 hours in advance.
Late arrivals exceeding 18 minutes may require rescheduling, and you may be subject to an additional fee.
Please note, no-shows or cancellations within 24 hours of your appointment will result in the forfeiture of your deposit.

All services are final; once a service is completed, we do not offer refunds or exchanges.
Hair extensions and other materials are not included unless explicitly stated.
VIP services are available for clients seeking a more private, premium experience.
We are committed to delivering the highest-quality work, but we are not liable for any issues resulting from improper aftercare.

Prices are subject to change without notice.
Full payment is required at the time of service.
We accept the following payment methods: WealthSimple, PayPal, Shopify Payments.

Atelier1807 is not responsible for any allergic reactions or scalp sensitivities. Please inform us of any such concerns prior to your appointment.
While we strive to deliver exceptional results, we cannot be held liable for issues resulting from improper aftercare or maintenance.

Mobile appointments are available for an additional feedepending on location.
A 50% non-refundable deposit is required to secure all traveling appointments.
Travel services must be booked at least 3 days in advance to ensure availability.
Clients must provide a clean, well-lit workspace with access to an electrical outlet.
All parking fees and toll charges are the responsibility of the client.
For locations more than 20 km from our base, an additional fee will apply.
Cancellations within 24 hours of a scheduled traveling appointment will result in the forfeiture of the deposit.

All wedding and special event bookings require a 80% non-refundable deposit to secure the date.
Deposits must be paid at least 18 days in advance to confirm your appointment.
The remaining balance is due 24 hours prior to the event.

On-site services incur an additional travel fee, depending on your location.
Clients must provide a clean, well-lit space with access to an electrical outlet.
Any parking or travel fees are the responsibility of the client.

Bridal hair and makeup trials are available and must be booked at least 2 weeks before the event.

Group bookings (e.g., bridesmaids, family) must be arranged in advance to ensure availability.
A minimum of 3 people is required for group bookings to be eligible for scheduling.

Cancellations 9-14 days before the event will incur a 50% cancellation fee based on the total service cost.
Cancellations within 7 days of the event will incur a 100% cancellation fee (deposit is forfeited, and remaining balance will be charged).
Date changes are subject to availability and will incur a 20% rescheduling fee.
We value the relationship with our clients and aim to ensure a smooth process, even in case of cancellations. Please notify us as soon as possible so we can discuss options and make adjustments where possible.